Terms and Conditions
Last Updated: 28th November 2025
Please read the terms and conditions carefully before using TORPZ services. By agreeing to these terms and conditions you signify that you agree to be bound by these terms and conditions.
Welcome to TORPZ. Whenever the these terms and conditions say “we,” “us,” or “our”, they are referring to TORPZ online retailer. Whenever we say “you,” “user,” or “customer” we are referring to the user of our website. By accessing or using our website torpzworld.com and purchasing products from us, you agree to the following Terms and Conditions. Please read them carefully before using our services.
1. General Terms
By placing an order with us, you agree to be bound by these Terms and Conditions and comply with all applicable laws and regulations. If you do not agree, please discontinue use of the Site.
2. Dropshipping Model Disclosure
We operate as a dropshipping business, meaning:
We do not hold inventory.
Products are shipped directly from our suppliers to our customers.
Packaging, shipping times, and tracking methods may vary by supplier.
By purchasing from our store, you acknowledge and accept this model.
3. Eligibility
To use our Site or make a purchase, you must:
Provide accurate and complete information
Be aged 18 or older
Not use the site for any unlawful purpose
4. Product Information
We strive to display accurate product descriptions, photos, and specifications.
However:
Colors, dimensions, and materials may vary slightly
Supplier updates may affect product details
We reserve the right to modify or discontinue products at any time
5. Pricing and Payments
All prices are listed in Great British Pounds £ unless otherwise stated
We reserve the right to change prices at any time
Payment must be made at the time of purchase
We accept Credit/Debit Cards or PayPal
If a pricing error is discovered, we may cancel the order and issue a refund.
6. Shipping & Delivery
Because we use multiple dropshipping suppliers:
Estimated delivery times are 5 - 14 business days
Shipping times may vary due to customs, logistics, or supplier delays
Some products may arrive in separate packages
We are not responsible for delays caused by:
Customs processing
Incorrect shipping information provided by the customer
Supplier or carrier issues
6.1 Tracking
Tracking numbers will be provided when available.
7. Returns, Refunds, and Exchanges
Our policy is:
Returns: As a Dropshipping company, we do not accept returns
Refunds: Must have evidence of error and be reported within 5 days
Damaged/Incorrect Items: Must be reported within 5 days with photo evidence
8. Customer Responsibilities
Customers agree to:
Provide accurate shipping information
Use purchased products legally and safely
Comply with their own country’s customs or import rules
We are not liable for items seized or delayed by customs.
9. Third-Party Suppliers & Links
Our Site may contain links to third-party websites. A third party is any external entity that provides goods or services to a business, but is not the company itself or its direct customer We are not responsible for:
Their content
Their policies
Their practices
All issues with third-party products or services should be directed to the supplier.
10. Intellectual Property
All content on our Site — including logos, images, text, graphics, and design — is owned by TORPZ or our licensors and may not be reproduced without written permission
11. Limitation of Liability
To the maximum extent permitted by law, TORPZ is not liable for:
Any indirect, incidental, or consequential damages
Loss of profits, revenue, or data
Delays caused by suppliers or shipping carriers
Your sole remedy for dissatisfaction is to discontinue use of the Site.
12. Identification
You agree to indemnify and hold harmless TORPZ, its owners, employees, and partners from any claims arising from:
Your use of the Site
Your violation of these Terms
Your violation of any law or rights of a third party
13. Changes to Terms
We may update these Terms at any time. Updated versions will be posted on this page with a revised “Last updated” date. Continued use of the Site means you accept the changes.
14. Governing Law
These Terms are governed by the laws of the United Kingdom.
Any disputes shall be resolved in Jurisdiction courts.
15. Contact Information
If you have any questions about these Terms, please contact us at:
Email: torpzcompany@gmail.com
Text/Phone 07403 198282